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CompleteCare™
The NCS CompleteCare™ model provides a simplified, holistic, service agreement that strengthens your network security & performance, while reducing cost of IT management.
Services included in your plans
Access to live technician support M-F, 8-5.
Complete Care SR, TotalCare
Remote access tools for efficient issue resolution
Complete Care SR, TotalCare
24x7x365 Network Monitoring
Complete Care SR, TotalCare
15% off project labor
Complete Care SR, TotalCare
Security Operations Center (SOC) 24/7 Monitoring and Response
Security+
Proactive Threat Defense for Cloud and Email
Security+
Security Operations Center (SOC) 24/7 Monitoring and Response for Cloud
Managed Next-Gen Anti-Virus / Anti-Malware
Complete Care SR, TotalCare, Security+
Managed Premium Firewall and WIFI
Complete Care SR, TotalCare
IT Documentation (includes network diagram)
Complete Care SR, TotalCare
Monthly Network Health Report
Complete Care SR, TotalCare
Patch Management for Windows and 3rd party apps
Complete Care SR, TotalCare
Cloud Backup Sync for Workstations
Complete Care SR, TotalCare
TotalCare includes 10 Workstations, 500gb Each
Backup for Servers
Complete Care SR, TotalCare
TotalCare includes 10 Servers, 1TB Each
Discounted Support Labor
Complete Care SR, TotalCare
Unlimited Remote Support Labor
TotalCare
Access to support after hours for critical issues
Complete Care SR, TotalCare
Security Awareness Training
Security+
Zero Trust Password Management System
Security+
Dark Web Monitoring of compromised passwords
Security+
Simulated Phishing Campaign
Security+
WAN and Network Management
Complete Care SR, TotalCare
Server Monitoring and Maintenance
Complete Care SR, TotalCare
IT Strategy and Business Process Consultations (1hr)
TotalCare
TotalCare includes 2 per year
Vendor Management/ Negotiation and Cost Analysis
Complete Care SR, TotalCare
Asset & Inventory Management Report
Complete Care SR, TotalCare
O365 Tenant Backup for licensed users
Complete Care SR, TotalCare
Monthly Backup Restoration Tests
Complete Care SR, TotalCare
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